The Osteopathic Practice

Jane O'Connor & Associates

New Patient Charter

The Osteopathic Practice Charter for all new Patients

At your first consultation and treatment, you can expect:

To give a detailed history of your problem and other medical conditions:

  • Your Osteopath may ask questions of a personal nature such as bowel habit or urinary function. They may ask women about any difficulty with menstruation, pregnancy or labour if this could be relevant to a low back or pelvic condition.
  • Some of these questions are needed to eliminate possible medical conditions that can mimic musculoskeletal pain, but which need medical, rather than osteopathic treatment.

Examination of the area(s) of your pain and any associated regions of the body:

  • Your Osteopath may need to examine you in your underwear (depending on the area of the problem) and will need access to certain areas of the spine or limbs to facilitate treatment. You can ask to be covered with a towel or to partially re-clothe if you are cold or would feel more at ease covered.
  • Please bring shorts and a vest or camisole, if you do not wish to undress to your underwear.

An initial diagnosis and an explanation of your proposed treatment plan, including any advice or exercises:

  • These should include any alternatives to Osteopathy, if we believe that you would benefit from this.

Interesting Info

Osteopathy is a very ‘hands on’ therapy

This means that your Osteopath will have to feel and examine the area of your pain and other significant areas, depending on the area involved.

Some of the treatment techniques will require that your Osteopath will need to lean on you or get very close, in order to control the mobility or to focus a manipulation.

It is important to understand that you remain in control of your treatment at all times

You can remove your consent to treatment, or any part of the treatment at any time.

If you decide that you are not comfortable with any technique, please tell your Osteopath and they can discuss alternative techniques or treatments to achieve the same or a similar improvement.

If you have any concerns, or don’t understand what is happening during your treatment, please don’t hesitate to ask

We understand that, what to us is a normal everyday occurrence, is something completely new and unknown to you.

Please ask if you wish to have any part of your treatment explained or if there are alternative techniques available, if you are uncomfortable with what is being done.

If you have any concerns about your treatment:

Contact the Principle of the Practice – Jane O’Connor ADO DO

If you feel you need to make a formal complaint about any Osteopath

Contact the osteopathic governing body, The General Osteopathic Council.

Tel: 020 7357 6655 x224 | Email:

We believe that every patient has the right to feel safe and respected at all times, whatever their gender, faith, cultural background or disability. Each patient is a valued individual who we sincerely want to help.

If you’re unsure about any of the information here, please ask your Osteopath to go through it with you.

Make an Appointment

The Osteopathic Practice is easily accessible from Warwick, Coventry, Rugby and Kenilworth, so call us on 01926 335932. You don’t need to be referred by your GP unless you’re claiming back your costs under a private health scheme.